Daedalus support
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Check each guide’s applicability. This edition covers Daedalus 11.0.0. Browse historical guidance.
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9 articles · Current guidance
Installation
Get Daedalus from the official website
Use the official desktop distribution. At this source review, the official release was 11.0.0; check the release page again before installing.
Synchronization
Understand startup and synchronization progress
Verifying stored blocks, replaying ledger state and downloading new blocks are different stages. A slow stage alone does not prove that data is corrupt.
Startup
Check a startup or connection problem safely
Use the visible status information to describe a startup problem before trying disruptive repairs.
Restoration and wallets
Prepare for restoring a software wallet safely
Restoration requires the correct private backup and wallet type. This guide is for software wallets; hardware-wallet users should use the pairing guide.
Hardware wallets
Connect a hardware wallet without exposing its backup
Pairing a device and restoring its recovery backup into desktop software are different operations. Keep hardware-wallet recovery material on its intended secure recovery path.
Balances and transactions
Investigate an unexpected balance or transaction
An unexpected balance or pending transaction is a symptom, not proof of a specific bug. Start with non-destructive checks.
Delegation
Review the stake pool delegation steps
The delegation wizard has separate wallet selection, stake pool selection and confirmation stages. Confirmation incurs transaction fees.
Voting
Check voting-power delegation and DRep input
Voting-power delegation asks for a wallet and registration type. The form validates a DRep identifier when that choice needs one.
Diagnostics and support
Collect useful diagnostic details for human support
Start with the minimal visible details that help staff identify the problem. Diagnostic archives are private evidence, not public knowledge.
Common questions
Where can I safely download Daedalus?
Use the official desktop distribution. At this source review, the official release was 11.0.0; check the release page again before installing.
Read the steps and source notesWhy is Daedalus still synchronizing?
Verifying stored blocks, replaying ledger state and downloading new blocks are different stages. A slow stage alone does not prove that data is corrupt.
Read the steps and source notesWhat should I check if Daedalus will not start?
Use the visible status information to describe a startup problem before trying disruptive repairs.
Read the steps and source notesWhat do I need before restoring a wallet?
Restoration requires the correct private backup and wallet type. This guide is for software wallets; hardware-wallet users should use the pairing guide.
Read the steps and source notesWhy is my hardware wallet not connecting?
Pairing a device and restoring its recovery backup into desktop software are different operations. Keep hardware-wallet recovery material on its intended secure recovery path.
Read the steps and source notes