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Ariadne

Collect useful diagnostic details for human support

Start with the minimal visible details that help staff identify the problem. Diagnostic archives are private evidence, not public knowledge.

Applies to
Daedalus 11.0.0 · mainnet
Platform scope
Windows, macOS, Linux · OS release compatibility is not established by this guide.
Sources reviewed

Before you begin

  • Use the genuine application and keep private backups private.

Steps

  1. Note the application version, operating-system version, node state and synchronization phase. Include the exact error without personal information.
  2. Use Contact support on this page, verify your email and request a human. The Help Centre itself does not require login or an AI service.
  3. If staff requests a diagnostic ZIP, use the authenticated case attachment control. Do not paste logs publicly or include private wallet files.

Expected result

Staff has a focused description and can request screened evidence if needed. This guide does not prescribe an unverified log-export sequence.

Consequences and precautions

  • Changing or approving wallet operations can affect funds.

If you cannot continue safely

  • Stop if unsure; contact human support before changing wallet data.

Keep your wallet safe

  • Never disclose recovery phrases, seed words, private keys or spending passwords.
  • Do not delete, reset or move wallet data using generic instructions.

When to contact support

  • The symptom persists after the safe diagnostic steps, or funds appear at risk.

Sources and review

Official source inspection and Ariadne safety review; not wallet runtime testing.

These are editorial summaries of the cited sources. Review dates describe source checks, not installation or wallet testing. Historical screenshots are not used as current instructions.

Article DAE-0109

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