Check a startup or connection problem safely
Use the visible status information to describe a startup problem before trying disruptive repairs.
- Applies to
- Daedalus 11.0.0 · mainnet
- Platform scope
- Windows, macOS, Linux · OS release compatibility is not established by this guide.
- Sources reviewed
Before you begin
- Use the genuine application and keep private backups private.
Steps
- If the interface opens, inspect Diagnostics and note whether the node is running, connected and in sync.
- Record the exact error and your application and operating-system versions. If the interface never opens, describe what appears when launching it.
- Contact support when the cause is unclear. Do not disable antivirus, reset state or remove directories based only on an old troubleshooting article.
Expected result
Staff receives a specific symptom and environment. A stopped node, clock warning or blank screen needs diagnosis; this guide does not promise a repair.
Consequences and precautions
- Changing or approving wallet operations can affect funds.
If you cannot continue safely
- Stop if unsure; contact human support before changing wallet data.
Keep your wallet safe
- Never disclose recovery phrases, seed words, private keys or spending passwords.
- Do not delete, reset or move wallet data using generic instructions.
When to contact support
- The symptom persists after the safe diagnostic steps, or funds appear at risk.
Sources and review
Official source inspection and Ariadne safety review; not wallet runtime testing.
These are editorial summaries of the cited sources. Review dates describe source checks, not installation or wallet testing. Historical screenshots are not used as current instructions.
- 11.0.0 diagnostics fields — Input Output. Accessed 2026-09-22.